Replacement Policy
Last updated: 2026-09-28
All sales are final
All sales are final. Because Belly Ally is a dietary supplement that we cannot resell once it has left our fulfilment partner, we do not accept returns and we do not offer refunds for opened or unopened products, or for orders that have already been placed. This does not affect any rights you may have under applicable law.
Delivery protection: damaged, defective, wrong or lost parcels
Delivery protection covers problems that exist when the parcel is delivered, caused in production or in transit:
- Damaged or defective on arrival: write to [email protected] within 48 hours of delivery with your order number and photos of the outer shipping box and of the product exactly as received, with the tamper-evident seal visible. Products that have been opened, used, dropped or damaged after delivery are not covered.
- Wrong or missing product: within 48 hours of delivery, with a photo of the product and label you received.
- Lost parcel: if the USPS tracking does not show the parcel as delivered 10 days after the estimated delivery date, write to us within 30 days of that date. A parcel shown as delivered to the address you gave is not considered lost.
Once we have confirmed the issue with our fulfilment partner, we send you a replacement of the affected product free of charge, shipped at no cost to you. Delivery protection is always a replacement, never a refund or store credit, and is limited to one replacement per order. We may ask for additional photos or information, and we may decline claims that do not meet these conditions or that show signs of misuse.
If you entered a wrong address or a parcel is not collected, a new shipment is at your own cost.
Orders
Orders are sent to production and fulfilment promptly after payment, so they cannot be cancelled once placed. Please check your bundle and your address before placing your order. If you notice a mistake in your address, write to us immediately: we will do our best to correct it before the parcel ships.
Chargebacks
Please contact us first at [email protected]: we answer within one business day and solve most issues quickly.